IT Support Engineer Job Trends

IT Support Engineer
UK

The median IT Support Engineer salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 15 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Dec 2025
Same period 2024 Same period 2023
Rank 228 337 327
Rank change year-on-year +109 -10 +177
Permanent jobs requiring an IT Support Engineer 560 465 471
As % of all permanent jobs in the UK 0.96% 0.80% 0.96%
As % of the Job Titles category 1.07% 0.86% 1.00%
Number of salaries quoted 507 239 431
10th Percentile £25,750 £24,700 £25,000
25th Percentile £27,250 £26,625 £27,500
Median annual salary (50th Percentile) £31,500 £32,000 £32,500
Median % change year-on-year -1.56% -1.54% +4.50%
75th Percentile £38,750 £37,000 £38,750
90th Percentile £42,800 £43,600 £45,000
UK excluding London median annual salary £31,000 £30,000 £31,750
% change year-on-year +3.33% -5.51% +5.83%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 52,478 54,256 46,871
% of permanent jobs with a recognized job title 90.12% 93.86% 95.25%
Number of salaries quoted 32,237 29,445 36,332
10th Percentile £28,500 £32,750 £31,250
25th Percentile £36,250 £43,750 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £92,500 £96,878 £97,500
UK excluding London median annual salary £48,500 £52,500 £52,500
% change year-on-year -7.62% - -

IT Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring 'IT Support Engineer' in the job title relative to all permanent IT jobs advertised.

IT Support Engineer job vacancy trend in the UK

IT Support Engineer
Salary Trend

Salary distribution trend for IT Support Engineer job vacancies in the UK.

Salary distribution trend for IT Support Engineer job vacancies in the UK

IT Support Engineer
Salary Histogram

Salary distribution for jobs citing IT Support Engineer over the 6 months to 15 December 2025.

Salary histogram for IT Support Engineer in the UK

IT Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support Engineer within the UK over the 6 months to 15 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +98 513 £31,500 -1.56% 146
UK excluding London +80 486 £31,000 +3.33% 157
Midlands +1 135 £30,000 - 20
South East +86 121 £32,000 +3.23% 44
Work from Home +102 108 £33,000 - 47
East Midlands +35 98 £30,000 +3.45% 9
North of England +58 91 £30,000 -6.25% 45
London +60 67 £38,000 +1.33% 21
East of England +38 56 £29,250 +6.36% 17
North West +54 46 £30,000 -6.25% 23
Yorkshire -3 44 £32,500 +8.33% 20
South West +32 43 £32,750 -0.76% 16
West Midlands -55 37 £35,000 +9.38% 11
Scotland +23 31 £30,000 +9.09% 9
Wales +12 8 £28,000 -13.85% 11
Northern Ireland -2 1 £31,500 -
North East -7 1 £35,000 -2.10% 6

IT Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 15 December 2025, IT Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring IT Support Engineer in the job title.

1 357 (63.75%) Microsoft
2 352 (62.86%) Windows
3 351 (62.68%) Microsoft 365
4 281 (50.18%) Active Directory
5 221 (39.46%) Problem-Solving
6 215 (38.39%) Azure
7 196 (35.00%) Windows Server
8 141 (25.18%) DNS
9 135 (24.11%) Firewall
10 131 (23.39%) DHCP
11 129 (23.04%) Customer Service
12 114 (20.36%) Microsoft Intune
13 101 (18.04%) Entra ID
14 100 (17.86%) SharePoint
15 89 (15.89%) ITIL
16 85 (15.18%) TCP/IP
16 85 (15.18%) Windows 10
17 79 (14.11%) Microsoft Exchange
18 78 (13.93%) Cybersecurity
19 74 (13.21%) VPN
20 71 (12.68%) Hyper-V
20 71 (12.68%) VMware
21 66 (11.79%) VLAN
22 58 (10.36%) Microsoft Office
23 51 (9.11%) Microsoft Certification
24 50 (8.93%) Degree
25 49 (8.75%) VMware Infrastructure
26 48 (8.57%) Wi-Fi
27 43 (7.68%) Mac OS
27 43 (7.68%) PowerShell

IT Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 100 (17.86%) SharePoint
2 79 (14.11%) Microsoft Exchange
3 21 (3.75%) IIS
4 4 (0.71%) Confluence
5 2 (0.36%) Exchange Server 2007
5 2 (0.36%) Exchange Server 2010
5 2 (0.36%) Exchange Server 2013
Applications
1 58 (10.36%) Microsoft Office
2 12 (2.14%) Microsoft Excel
3 5 (0.89%) Microsoft PowerPoint
4 3 (0.54%) CINEMA 4D
5 2 (0.36%) Acrobat
6 1 (0.18%) Adobe Creative Suite
6 1 (0.18%) AutoCAD
Business Applications
1 9 (1.61%) Dynamics CRM
2 2 (0.36%) Dynamics NAV
3 1 (0.18%) Dynamics AX
3 1 (0.18%) NetSuite
3 1 (0.18%) Remedy ITSM
Cloud Services
1 351 (62.68%) Microsoft 365
2 215 (38.39%) Azure
3 101 (18.04%) Entra ID
4 39 (6.96%) AWS
5 32 (5.71%) OneDrive
6 28 (5.00%) Google Workspace
7 26 (4.64%) SaaS
8 18 (3.21%) Power Platform
9 16 (2.86%) GCP
10 13 (2.32%) Azure DevOps
11 12 (2.14%) Power Automate
12 7 (1.25%) IaaS
12 7 (1.25%) PaaS
13 5 (0.89%) Azure AI
13 5 (0.89%) Cloud Computing
13 5 (0.89%) iPaaS
13 5 (0.89%) Microsoft Copilot
14 4 (0.71%) Dynamics 365
14 4 (0.71%) Rubrik
14 4 (0.71%) Serverless
Communications & Networking
1 141 (25.18%) DNS
2 135 (24.11%) Firewall
3 131 (23.39%) DHCP
4 85 (15.18%) TCP/IP
5 74 (13.21%) VPN
6 66 (11.79%) VLAN
7 48 (8.57%) Wi-Fi
8 38 (6.79%) WAN
9 37 (6.61%) LAN
10 32 (5.71%) Wireless
11 30 (5.36%) VoIP
12 13 (2.32%) SAN
13 10 (1.79%) SD-WAN
14 8 (1.43%) IPsec
14 8 (1.43%) Remote Desktop
15 7 (1.25%) IP Telephony
16 6 (1.07%) Cisco IOS
16 6 (1.07%) WLAN
17 5 (0.89%) Softphone
18 3 (0.54%) TETRA
Database & Business Intelligence
1 26 (4.64%) SQL Server
2 16 (2.86%) Power BI
3 12 (2.14%) Amazon RDS
3 12 (2.14%) SQL Server Reporting Services
4 4 (0.71%) Relational Database
5 3 (0.54%) PostgreSQL
6 2 (0.36%) Oracle Database
7 1 (0.18%) MySQL
Development Applications
1 14 (2.50%) JIRA
General
1 223 (39.82%) Social Skills
2 42 (7.50%) Manufacturing
3 38 (6.79%) Finance
3 38 (6.79%) Organisational Skills
4 29 (5.18%) Analytical Skills
5 28 (5.00%) Law
6 24 (4.29%) Telecoms
7 18 (3.21%) Public Sector
8 16 (2.86%) Electronics
9 14 (2.50%) Inclusion and Diversity
10 13 (2.32%) Legal
11 11 (1.96%) Marketing
12 10 (1.79%) Retail
13 9 (1.61%) Documentation Skills
14 7 (1.25%) Advertising
15 6 (1.07%) Fire and Rescue
15 6 (1.07%) Police
16 5 (0.89%) Games
17 4 (0.71%) Dutch Language
17 4 (0.71%) French Language
Libraries, Frameworks & Software Standards
1 14 (2.50%) .NET
2 12 (2.14%) .NET Framework
2 12 (2.14%) Entity Framework
2 12 (2.14%) WinForms
3 7 (1.25%) ASP.NET
4 4 (0.71%) 802.1X
5 3 (0.54%) EDI
Miscellaneous
1 116 (20.71%) Driving Licence
2 47 (8.39%) Onboarding
3 27 (4.82%) Self-Motivation
4 20 (3.57%) CCTV
5 12 (2.14%) Clustering
6 9 (1.61%) Analytical Mindset
6 9 (1.61%) FMCG
7 6 (1.07%) BYOD
7 6 (1.07%) Enterprise Software
7 6 (1.07%) iPhone
8 5 (0.89%) Cyber Security Posture
8 5 (0.89%) Fat Client
8 5 (0.89%) Smartphone
8 5 (0.89%) Thin Client
9 4 (0.71%) Data Centre
9 4 (0.71%) Life Science
9 4 (0.71%) Mobile App
9 4 (0.71%) Renewable Energy
9 4 (0.71%) Solar Panel
10 3 (0.54%) iPad
Operating Systems
1 352 (62.86%) Windows
2 196 (35.00%) Windows Server
3 85 (15.18%) Windows 10
4 43 (7.68%) Mac OS
5 38 (6.79%) Linux
6 27 (4.82%) Windows Server 2019
7 23 (4.11%) Windows Server 2016
8 18 (3.21%) Apple iOS
9 14 (2.50%) Android
10 12 (2.14%) Windows Server 2012
11 8 (1.43%) Mac OS X
12 6 (1.07%) VMS
12 6 (1.07%) Windows 7
13 4 (0.71%) Windows 8
14 3 (0.54%) Debian
15 1 (0.18%) Red Hat Enterprise Linux
15 1 (0.18%) Solaris
15 1 (0.18%) Ubuntu
15 1 (0.18%) Unix
15 1 (0.18%) Windows Server 2008
Processes & Methodologies
1 221 (39.46%) Problem-Solving
2 129 (23.04%) Customer Service
3 89 (15.89%) ITIL
4 78 (13.93%) Cybersecurity
5 39 (6.96%) Mentoring
6 34 (6.07%) Disaster Recovery
6 34 (6.07%) ITSM
7 32 (5.71%) Incident Management
8 31 (5.54%) Continuous Improvement
9 30 (5.36%) Project Delivery
10 28 (5.00%) Business Intelligence
10 28 (5.00%) Infrastructure Engineering
10 28 (5.00%) Remote Monitoring and Management
11 27 (4.82%) Asset Management
11 27 (4.82%) Process Improvement
11 27 (4.82%) Service Delivery
12 22 (3.93%) Data Protection
13 21 (3.75%) Software Engineering
14 20 (3.57%) Computer Science
15 19 (3.39%) Collaborative Culture
Programming Languages
1 43 (7.68%) PowerShell
2 30 (5.36%) SQL
3 14 (2.50%) C#
4 13 (2.32%) T-SQL
5 7 (1.25%) PL/SQL
5 7 (1.25%) Python
5 7 (1.25%) VBScript
6 1 (0.18%) Bash
6 1 (0.18%) VBA
Qualifications
1 51 (9.11%) Microsoft Certification
2 50 (8.93%) Degree
3 26 (4.64%) DBS Check
4 25 (4.46%) A+ Certification
5 21 (3.75%) MCP
6 18 (3.21%) Computer Science Degree
7 13 (2.32%) CCNA
7 13 (2.32%) Cisco Certification
8 12 (2.14%) Security Cleared
9 11 (1.96%) MCSA
10 9 (1.61%) MCSE
11 7 (1.25%) CCNP
11 7 (1.25%) ITIL Foundation Certificate
12 6 (1.07%) ACMT
12 6 (1.07%) VMware Certified Professional (VCP)
13 5 (0.89%) SC Cleared
14 4 (0.71%) Network+ Certification
15 3 (0.54%) Azure Certification
15 3 (0.54%) BPSS Clearance
15 3 (0.54%) CompTIA Security+
Quality Assurance & Compliance
1 36 (6.43%) SLA
2 35 (6.25%) Cyber Essentials
3 30 (5.36%) ISO/IEC 27001
4 21 (3.75%) GDPR
5 6 (1.07%) Accessibility
6 3 (0.54%) NIST
7 1 (0.18%) Cyber Essentials PLUS
7 1 (0.18%) QA
System Software
1 281 (50.18%) Active Directory
2 71 (12.68%) Hyper-V
3 49 (8.75%) VMware Infrastructure
4 10 (1.79%) Firmware
4 10 (1.79%) Virtual Desktop
5 7 (1.25%) Docker
6 6 (1.07%) VMware ESXi
7 4 (0.71%) Virtual Machines
7 4 (0.71%) VMware Workstation
7 4 (0.71%) vSphere
8 3 (0.54%) XenApp
9 2 (0.36%) BitLocker
9 2 (0.36%) XenDesktop
10 1 (0.18%) VMware Server
Systems Management
1 114 (20.36%) Microsoft Intune
2 15 (2.68%) Autotask
3 10 (1.79%) Kubernetes
4 8 (1.43%) SCCM
5 7 (1.25%) Jamf Pro
6 6 (1.07%) vCenter Server
7 5 (0.89%) Active Directory Federation Services
7 5 (0.89%) Failover Clustering
8 3 (0.54%) FortiGate
9 2 (0.36%) SmoothWall
10 1 (0.18%) Ansible
10 1 (0.18%) Microsoft Clustering
10 1 (0.18%) NetBackup
10 1 (0.18%) Podman
10 1 (0.18%) Proxmox
10 1 (0.18%) Puppet
10 1 (0.18%) WhatsUp Gold
Vendors
1 357 (63.75%) Microsoft
2 71 (12.68%) VMware
3 42 (7.50%) Google
4 35 (6.25%) Veeam
5 31 (5.54%) Apple
6 21 (3.75%) Cisco
7 15 (2.68%) ServiceNow
7 15 (2.68%) Sophos
8 13 (2.32%) Datto
8 13 (2.32%) Zoho
9 12 (2.14%) Adobe
9 12 (2.14%) Sage
9 12 (2.14%) SAP
9 12 (2.14%) Xamarin
10 11 (1.96%) HP
11 9 (1.61%) WatchGuard
12 8 (1.43%) Citrix
12 8 (1.43%) Draytek
12 8 (1.43%) Oracle
13 7 (1.25%) Dell